Refund policy

Pawsible

Last Updated: October 27, 2026

At Pawsible, we want you to feel confident and satisfied with every purchase. We understand that sometimes an item may not be the perfect fit or meet your expectations.

We offer a 30-day return policy on eligible items purchased from our store, subject to the conditions outlined below.

Please review our return and refund policy carefully before making a purchase.

1. 30-Day Return Policy

We accept returns of eligible items within 30 calendar days of the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

  • The item must be unworn, unused, unwashed, and in its original condition.

  • All original tags, labels, and accessories must remain attached or included.

  • The item must be returned in its original packaging when reasonably possible.

  • The item must be free of stains, odors, makeup, perfume, or damage caused after delivery.

  • You must provide proof of purchase, such as an order number or order confirmation.

We accept eligible returns for reasons including incorrect sizing, fit issues, dissatisfaction with the style, or a change of mind.

Please contact us within 30 days of delivery to request a return. Once your return is authorized, you must ship the item back within 14 calendar days.

Returns that do not meet these conditions may be declined, except where otherwise required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: hello@pawsible.shop

Please include the following information:

  • Your full name

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

  • Photos of the item, if it arrived damaged, defective, or incorrect

Our customer service team aims to respond within 1–2 business days.

If your return is approved, we will provide return instructions and confirm the appropriate return mailing address.

Please contact us before sending any items back. Returns sent without prior authorization may experience processing delays. This does not affect any rights provided by applicable law.

Return Mailing Address

Pawsible
128 Dream Ct
Liberty, SC 29657-3608
United States

Please use this address only after receiving return authorization and confirmation from our customer service team.

3. Return Shipping Costs & Return Methods

Returns Due to Customer Remorse / Personal Preference

For returns due to reasons such as:

  • Ordering the wrong size or wrong item

  • Changing your mind or no longer wanting the item

  • Not liking the color, style, or fit

Customers are responsible for purchasing their own return shipping label and paying the actual return shipping costs.

Pawsible does not provide prepaid return shipping labels for personal preference returns.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Restocking Fee: $0. We do not charge any restocking fees.

Returns Due to Our Error (Damaged, Defective, or Incorrect Items)

If you receive an item that is damaged, defective, or different from what you ordered, Pawsible will cover the necessary return shipping costs.

Depending on the situation, we will provide one of the following appropriate solutions:

  • A prepaid return shipping label, if a return is required

  • A replacement at no additional cost

  • A full refund to your original payment method

Please contact us at hello@pawsible.shop with your order number and photos of the issue before returning the item.

Do not send damaged, defective, or incorrect items back at your own expense without first contacting us.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, with your order number and clear photos showing the issue.

After reviewing your request, we will offer an appropriate solution, which may include:

  • A replacement at no additional cost

  • A full refund to your original payment method

  • A prepaid return shipping label if the item needs to be returned

The 7-day reporting recommendation does not limit any non-waivable rights under applicable consumer protection laws or our standard 30-day return policy.

5. Non-Returnable Items

For hygiene, health, and safety reasons, certain items are not eligible for change-of-mind returns, except where required by applicable law.

These items include:

  • Pierced earrings and body jewelry if the protective hygiene seal has been opened or broken

  • Intimate apparel, swimwear, or other hygiene-sensitive items with removed hygiene seals

  • Gift cards

  • Personalized or custom-made products, where clearly disclosed as non-returnable before purchase

  • Items explicitly marked as "Final Sale" or "Non-Returnable" before checkout

Regular-priced clothing and eligible fashion accessories may be returned according to our standard 30-day return policy.

Discounted items are eligible for return unless they are clearly marked as "Final Sale" or "Non-Returnable" before checkout.

These exceptions do not apply to defective, damaged, or incorrect items, or where otherwise required by applicable law.

6. Refund Process & Timelines

Once your returned item is received at our return facility, we will inspect it within 1–3 business days to confirm that it meets our return conditions.

We will notify you by email once the inspection is complete and inform you whether your refund has been approved.

If your return is approved:

  • Refunds will be issued to your original payment method.

  • We will initiate your refund within 3–5 business days following inspection approval.

  • The total estimated processing time from receipt of your returned item to refund initiation is 4–8 business days.

  • Depending on your bank, credit card company, or payment provider, it may take an additional 2–7 business days for the refund to appear in your account.

Please note that the actual time required for the refund to appear in your account may vary depending on your financial institution.

If you have not received your refund after the expected processing period, please contact us at hello@pawsible.shop.

Shipping Fee Refunds

For eligible change-of-mind returns, original shipping fees are non-refundable unless otherwise required by applicable law.

For damaged, defective, or incorrect items, applicable original shipping costs will be refunded when appropriate or required by law.

Any applicable sales tax will be refunded in accordance with relevant tax laws.

We do not charge restocking fees ($0).

Refunds will be issued sooner where required by applicable law.

7. Exchanges

If you need a different size, color, or style, please contact us at hello@pawsible.shop.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may return your eligible item under our standard return policy and place a new order.

For exchanges requested due to personal preference, customers are responsible for applicable return shipping costs as described in Section 3.

If an exchange is necessary because an item is damaged, defective, or incorrect, Pawsible will cover the necessary shipping costs.

8. Order Cancellations

If you wish to cancel an order, please contact us at hello@pawsible.shop as soon as possible, preferably within 12 hours of placing your order.

We will do our best to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our standard return policy.

If we are unable to ship your order within the promised timeframe, we will notify you and provide the option to consent to a delay or cancel your order for a prompt refund, as required by applicable law.

Refunds for canceled orders that have not shipped do not require a product return and will be processed in accordance with applicable law.

9. Lost or Undelivered Packages

If your tracking information indicates that your package was delivered but you have not received it, or if the tracking information has stopped updating, please notify us at hello@pawsible.shop.

We will review the shipment details and assist in opening an investigation with the shipping carrier when appropriate.

If an order is confirmed lost in transit before successful delivery, we will arrange a replacement at no additional cost or issue a full refund.

Delivery-related issues will be handled in accordance with applicable consumer protection laws.

10. Refunds for Promotional Orders

If you return an item purchased using a discount or promotional offer, the refund will generally reflect the actual amount paid for the returned item, including applicable taxes.

For purchases involving bundled discounts, multi-item promotions, or free gifts, any adjustment to the refund will be based on promotional terms clearly disclosed at the time of purchase and applicable law.

Promotional or discounted items remain eligible for returns under our standard return policy unless explicitly marked as "Final Sale" or "Non-Returnable" before checkout.

11. Additional Consumer Rights

This policy applies to orders shipped within the United States.

Nothing in this policy is intended to limit, restrict, or exclude any non-waivable consumer rights or remedies available under applicable U.S. federal or state laws.

Where applicable law provides additional consumer protections, those protections will apply.

12. Contact Information

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team.

Store Name: Pawsible

Business Address:
128 Dream Ct
Liberty, SC 29657-3608
United States

Support Email: hello@pawsible.shop

Phone: +1 (656) 919-5785

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time, ET), excluding U.S. federal holidays.

Response Time: Within 1–2 business days.

Thank you for shopping with Pawsible. We appreciate your trust and are committed to providing a transparent, reliable, and enjoyable shopping experience.